Restaurants can not be too polite
Category : rcutooqh
in order to reflect the quality of services, but also in order to attract more customers, and now a lot of food and beverage shops to provide the service is very attentive, and even let the diners feel uncomfortable. So, if you want the restaurant business is booming, often can not be too polite.
a friend from abroad to talk about the development of the domestic food and beverage industry in the past, so commented ". It seems to be a praise of the words, in order to continue to understand the meaning of inquiry. The true feelings of the original friend is: decoration is very high, the dishes are very general; service is very attentive, satisfaction is not high.
friends continue to introduce one of the things he experienced. On one occasion, he and a customer booked a private room, ready to eat while finalizing the next cooperation program. The waiter is a very young and beautiful little girl, first for their friends two people pour water, and then help recommend a few dishes, introduced in more detail.
order, the waiter will go back to the door, so that their friends to discuss things. Ten minutes later, a friend heard a knock on the door, and then saw the waiter came in, politely said: Excuse me, to help you add some tea." After the end of the trip, they continue to talk about friends, and after ten minutes, the waiter second times the water. The friend frowned, waited for her to go out, and then continue the topic.
five minutes later, the waiter came in for the third time. A total of five dishes, the waiter on an average of five minutes on the way, and so on half an hour after the meal. The waiter went back and forth five times, plus the last two pouring water, a total of seven times. Friends have just started a conversation, the time has passed nearly an hour.
eight times when the waiter came in, friends can not help but say: "this way, the little girl, you put the tea to us here, bone plates and paper towels are not necessary, and we come, okay? Please don’t come in if you don’t call."
the friend’s words is a phrase, indeed many restaurants in the pursuit of high-quality services, there are some drawbacks, some restaurants only for service and service, but ignore the customer’s feelings. Too much attention not only to the customer service, but the customer complaints, and even complaints. Had been able to settle the matter, because the attendant frequent interruptions, and the delay of time, resulting in the waiter is very busy, the customer is very annoying, this double lose situation.
does not wink, do not consider the specific circumstances of the customer, and blindly follow the service specifications and processes of attentive service will inevitably lead to customer dissatisfaction. Although this service is to provide customers with services, and services are very standard, but it is not the intention of the service, there is no real service